Questions & Answers

No. While the same products are available, our online selection is limited.

Are online and instore prices the same?

Yes. Our elephantattire.com and instore prices are always identical.

I saw something online that I can no longer find. What happened?
It’s possible that the item has been removed from the site due to stock levels or a change in season.

Can I purchase online an item that is not or no longer shown on your website?
No. For special requests or specific questions about our products, please call our customer service team at 1-877-666-1840. You may also send an email or chat online with one of our agents.

Can I have my purchases wrapped in a Elephant Attire gift box?
We will wrap your items in a Elephant Attire gift box upon request, at no additional cost. Simply select “This order is a gift” under the “Checkout” section in the checkout process.

Can I purchase a Elephant Attire gift card online?
Yes. You can easily purchase a traditional or virtual Elephant Attire gift card online. Please visit the “Gift Card” section for more information.

Can you send me more information on fashion and trends?
By signing up for the Elephant Attire newsletter, you can be sure to receive all of the fashion information we publish. Simply enter your email address in the appropriate field located at the bottom of your screen.

Do I have to create an account before making an online purchase?
You are not in any way required to create an account before making a purchase online. Simply select the “Buy as a Guest” option to skip this step.

What is the difference between “signing in” and being “a guest”?
Creating an account on the Elephant Attire website acts as a shortcut. Your profile and information are safely stored, saving you from having to re-enter your information for future transactions. What’s more, when you hold a Elephant Attire Web account, your preferences, address book, and order status information are all saved under the “Account” section.
Please note that you can also modify or delete your account at any time by contacting our customer service at our toll-free number 1-877-666-1840.
When you shop “as a guest,” you will need to fill out the order form for each transaction and re-select your preferences each time you visit.

Do I have to purchase items added to my shopping bag?
No. You are in no way obliged to purchase items added to your bag during your visit to our website.

How can I remove items from my shopping bag?
It’s very easy to remove selected items from your shopping bag. Simply select the “My Bag” tab and follow the instructions.

Can I leave the Elephant Attire website if I have unpurchased items in my shopping bag?
You can leave the Elephant Attire website at any time you like, even if you have added items to your bag that you did not purchase.

Which payment methods are accepted at Elephant Attire ?
We accept the following payment methods:

Credit Card (Visa Credit & Debit, MasterCard Credit & Debit, American Express, Discover and Union Pay)
Elephant Attire gift card
How can I change or cancel an existing order?
To change or cancel an order, you must contact us before you receive email confirmation that your order has shipped. If you have already received a shipping confirmation, you must return the merchandise as soon as you receive it or call our customer service team at +1 248-785-8545. You may also send an email or chat online with one of our agents.

What are the shipping rates?
Shipping is free on orders of Can$75 or more before taxes. On orders of less than Can$75, a flat fee of Can$10 will be charged. A shipping surcharge may apply to certain items based on their size, weight, and destination. These fees are independent of the free shipping offer. Standard fees and surcharges will be added to the total of the bill before taxes. They are non-refundable and are excluded from all promotions.

When will my order be delivered?
Regular shipping and shipping to store takes 4 to 7 business days in Canada. The shipping of certain online-only items could take longer.
If no delivery date is selected, the virtual gift card will be sent by email within 48 hours of purchase.

Do you ship outside Canada?
Our Elephant Attire.ca site only ships to Canada. We offer shipping to the United States from our Elephant Attire.com site.

I need my order faster. Do you offer express shipping?
We are currently unable to offer express shipping. You should expect to receive your order in 4 to 7 business days in Canada.

Can I have my order shipped to an another address than my home address?
Yes. You may have your orders shipped to any valid Canadian address you choose. First, enter the shipping address in the “Shipping and Payment” section and then later on in the checkout process you can indicate your billing address.

Can I have items in the same order shipped to more than one address?
No. For the time being, items in the same order cannot be delivered to more than one address.

Can I be refunded for shipping fees?
No, shipping fees are non-refundable. The same is true for shipping surcharges applied to certain items based on their size, weight, and destination.

Can I track my package? How?
As soon as your order ships, you will receive an email containing a direct link to Canada Post’s website, which will allow you to track your package.

Can I make a purchase online and have it shipped to a Elephant Attire store?
Yes, you simply have to select the store of your choice in the checkout process. A photo ID will be required when you come to collect your order.
Please note that online-only items cannot be shipped to store. The Elephant Attire members, get 2 x the points on your online orders that are shipped to store, with the exception of direct orders and online-only items. Only for a limited time. 

How do I return items online?
You no longer need a printer for your online return requests! Sign into your account and then visit the “My Online Orders” section to see your order history. Click “See Details,” and then “Return Items” in order to start a return for the products that you do not wish to keep.
You can also start a return request without signing in by clicking the “Free Returns” tab at the bottom of every page of our website. Next, enter your order number and the postal code of the billing address to start your return.

How do I exchange items online?
You must first make a return to be refunded for the merchandise. You can then place a new order for the item that you would like.
Don’t hesitate to contact our customer service team by telephone at +1 248-785-8545, by email at sac.web@Elephant Attire.ca, or by chat.

Can I be refunded in store for a purchase I made online?
You can always exchange or return merchandise purchased online at any of our stores, with the exception of online-only items, which must be returned online.

How do I get an in-store refund for an item I purchased online?
When you go to the store, be sure to have the item you wish to return and the original receipt on hand to make the transaction easier.

Can I get a refund online for an item I purchased in store?
No. Items you purchase in store can only be refunded in store.

How do I locate a Elephant Attire store so that I can get an in-store refund?
Consult the “Stores” section of our website to find the Elephant Attire store nearest you.

If an item isn’t right for me, what do I do?
First, you must return the item to receive a refund. Then you must submit a separate order for the new item you wish to purchase. Don’t hesitate to contact our customer service team for assistance, either by phone at +1 248-785-8545, by email, or by chat.

If I want to make a return, will I have to pay shipping?
Returns from Canada are free.

How long do I have to request an exchange or a return for items purchased online?
For regularly priced items, you have a period of 30 days following the date of receipt and for sale items, you have a period of 10 days.

Can I use a promo code in store like I can online?
Promotional codes can only be applied to purchases made online.

Can I apply a promo code to more than one order?
It depends. Certain codes are generated to be used one time on a single order. Other codes can be used more than once.

Can I use multiple promo codes on the same order?
No, multiple promotional codes cannot be used the same order and offers cannot be cumulated with other offers.

Do promo codes have an expiry date?
Yes, promotional codes are only valid during a specific period of time. Certain codes have a fixed expiry date, while others are valid for a number of days after you’ve received the offer.

Can I apply a code to a purchase I’ve already made?
No, promotional codes can only be applied to your next online order.

How is the promo code applied to my bill?
For codes offering a discount, the reduction is prorated and applied to each item according to its price. For codes that offer free shipping, the cost of standard shipping is not added to your total.

Can I apply a promo code to the purchase of gift cards?
No, it is not possible to apply a promotional code to the purchase of gift cards. If your code offers you a discount on purchases of a minimum amount, your purchase must have reached this amount before taxes and excluding the amount for the gift cards.

Are my purchases on elephantattire.com secure?
Yes, absolutely. The elephantattire.com website is hosted on an SSL secure server, meaning that all the data you send us online is encrypted and fully protected. Even if you pay by credit card, you must provide your credit card number for each purchase. As an additional security measure, no confidential data is stored on our server.

I received a text message that asked me to provide my banking information. Should I trust it?
Under no circumstances will we ask you for banking information by text message or email. If you receive this type of request, it is a phishing attempt to obtain your personal information. Do not click on any links and delete the message.

Where can I find online-only items?
These products are integrated into the categories on our website.
They are easily identifiable by the “Online only” label written below the brand.
All Fabrique 1840 products are online only.

Are these items subject to shipping fees?
that applies to items sold by Elephant Attire applies to online-only items. (The only exceptions are for oversized or heavy items, for example.)

Can these items be shipped to store?
Online-only items can only be purchased online for home delivery. Therefore, it is not possible to pick them up in store.

Can an order containing an online-only item be gift wrapped?
As these particular items come in various sizes and are shipped directly from the supplier, they cannot be wrapped in a Elephant Attire gift box.

Do you earn loyalty points on the purchase of an online-only item?
Yes. You can earn points on all purchases made using your The Elephant Attire account.

Can your rewards card be applied to the purchase of an online-only item?
Yes. You can use your rewards card on any online purchase.

What do I do if a product arrives damaged?
You can contact our customer service directly. The item will be replaced or reimbursed depending on the situation.

Contact us
If you have any questions or comments you’d like to share, please don’t hesitate to contact us.

At Elephant Attire, we’re proud to be able to count on carefully selected external partners to offer our customers a selection of exceptional products and enhance their shopping experience. We’re also always open to discovering new talent. If you also care about your customers’ satisfaction and the quality of your products, we’d like to build a lasting and mutually beneficial partnership with you!
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